Building a Performance Improvement System, 2e

Building a Performance Improvement System, 2e

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The authors seek to bring insight and clarity to the complexities that now exist in Organizational Development. They identify key systems of a performance management system, showing senior leaders and managers how to use the Baldridge Criteria, developed by the U.S. Commerce Department, to build a performance improvement system. They also explain how the Criteria and Baldrige language in general, provide an excellent context for organization wide communications that touch an organziation, regardless of size, scope or purpose. -- from back coverToyota is often cited as an example of a successful implementation of this model. The Richards agency, an advertising agency based out of Dallas, became famous for pushing this philosophy to the extreme with a culture that eschews titles, anbsp;...

Title:Building a Performance Improvement System, 2e
Author: Richard Laramy, Bruce May - 2009-10

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