Flying Ahead of the Airplane

Flying Ahead of the Airplane

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Airlines willing to develop insight from foresight relating to the expected a€˜step phase changesa€™ will eventually improve their margins. In Flying Ahead of the Airplane, Nawal Taneja analyzes global changes and thought-provoking scenarios to help airline executives adjust and adapt to the chaotic world.116 Kumar, V., Managing Customers for Profit: Strategies to Increase Profits and Build Loyalty (Upper Saddle River, NJ: ... 125 Moon, Youngme and John Quelch, a€œStarbucks: Delivering Customer Service, a€ Harvard Business School Caseanbsp;...

Title:Flying Ahead of the Airplane
Author: Professor Nawal K Taneja
Publisher:Ashgate Publishing, Ltd. - 2012-10-01

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